Mosaic Psychiatric Services PLLC FAQ/Policies

Our insurance credentialing is currently pending with the following:  Medicare and BCBS; We are in network with Aetna, Optum/United Healthcare and also accepting cash pay clients.  

Cash Pay Rates

One hour Initial Evaluation Appointments are $300 

30 minute Follow Up Appointments are $175.  

Medication refills may be initiated by contacting your pharmacy to refill the prescription via your pharmacy's automated refill system.  Please note that individuals requiring controlled substance prescriptions will be required to be seen in person for an initial visit and on a periodic basis.  Refills for any controlled substances must be initiated by contacting us at the office.  

We use the Spruce Health App to communicate with our clients via HIPAA-compliant healthcare communication.  Our phone number (940)340-3061 allows you to call us or leave a secure message for a call back.  Once we have your phone number, we can text you a secure link to join Spruce Health.

How to Connect with Our Office Using Spruce

1. Click the secure link we texted to you.
2. Download the Spruce Health app if prompted (it’s free).
3. Open the app and enter your phone number.
4. Enter the verification code sent to your phone.
5. Once logged in, you’ll be automatically connected to our office.
6. You can now send messages, complete forms, and receive updates securely.

Tips:

• Make sure to enable notifications so you don’t miss messages.
• If you already have the app, just click the link and it will open directly.

If you have any trouble, please contact our office for assistance.

Cancelled/Rescheduled Appointments and No Call/No Shows

We understand that circumstances may arise and require individuals to cancel or reschedule an appointment.  We also want to make sure that individuals that need an appointment are able to secure one.  For this reason, we require you to cancel or reschedule an appointment at least 24 hours notice prior to your scheduled appointment.   If you miss more than three appointments (no show or late cancellation) at any time during treatment, you may be discharged from the practice.  

We do not complete any FMLA or disability paperwork on the first visit or evaluation.  We want to partner with you to support your mental health and continued employment.  If you are currently seeking this paperwork, we encourage you to work with your current provider.  If you are an established client and we feel this paperwork may be beneficial, we can discuss it at the time of your visit.  

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation at the following address: 

Texas Medical Board

Attention: Investigations

1801 Congress Avenue, Suite 9.200

P.O. Box 2018

Austin, Texas 78768-2018

Assistance in filing a complaint is available by calling the following telephone number:

1-800-201-9353

For more information please visit our website at

www.tmb.state.tx.usAVISO 

SOBRE LAS QUEJAS

Quejas sobre médicos, así como sobre otros profesionales médicos de la Junta Médica de

Texas, incluyendo asistentes médicos profesionales, acupunturistas, asistentes quirúrgicos, tecnólogos médicos en radiología, técnicos radiólogos no certificados, profesionales de cuidados respiratorios, físicos médicos, y perfusionistas se pueden presentar en la siguiente dirección para ser investigadas:

Texas Medical Board

Attention: Investigations

1801 Congress Avenue, Suite 9.200

P.O. Box 2018

Austin, Texas 78768-2018

Si necesita ayuda para presentar una queja,

llame al:

1-800-201-9353

Para obtener más información, visite nuestro

sitio web en

www.tmb.state.tx.us